Carer provisions

Quality statement

Carers of patients with stroke have: a named contact for stroke information; written information about patient's diagnosis and management plan; and sufficient practical training to enable them to provide care.

Quality measure

Structure

(a) Evidence of local arrangements to ensure that carers of patients with stroke have: a named contact for stroke information; written information about patient's diagnosis and management plan; and sufficient practical training to enable them to provide care.

(b) Evidence that a carer's experience survey has been completed.

Process

Proportion of patients with stroke whose carers have: a named contact for stroke information; written information about patient's diagnosis and management plan; and sufficient practical training to enable them to provide care.

Numerator: the number of carers who have:

(a) a named contact for stroke information

(b) written information about the patient's diagnosis and management plan

(c) sufficient practical training to provide care.

Denominator: the number of carers of patients with stroke.

Description of what the quality statement means for each audience

Service providers ensure that local policies are in place to ensure that the carers of all patients with stroke have: a named contact for stroke information; written information about the patient's diagnosis and management plan; and sufficient practical training to enable them to provide care. They obtain the carer's opinion through a carer's experience survey.

Health and social care professionals ensure that carers of all patients with stroke have: a named contact for stroke information; written information about the patient's diagnosis and management plan; and sufficient practical training to enable them to provide care.

Commissioners ensure that services are in place to enable carers of every patient with stroke to have: a named contact for stroke information; written information about the patient's diagnosis and management plan; and sufficient practical training to enable them to provide care. Commissioners ensure that service providers obtain the carer's opinion through a carer's experience survey.

Carers have: a named contact for stroke information; written information about the patient's diagnosis and management plan; and sufficient practical training to enable them to provide care. The carer's opinion will be obtained through a carer's experience survey

Data source

Written information for patients can be found in the RCP booklet ‘Care after stroke or transient ischaemic attack' (2008). Information about NICE guidance, written specifically for patients can be found in ‘Stroke: understanding NICE guidance' (NICE clinical guideline 68, 2008).

Structure

Local data collection.

Process

Local data collection using a carer survey.

Commissioning for Quality and Innovation (2010/2011) Patient Experience Goal 2

Improve response to personal needs of patients

Each describes a different element of the overarching theme - response to personal needs:

• Involvement in decisions about treatment and care.
• Hospital staff are available to talk about worries or concerns.
• Privacy when discussing the condition or treatment.
• Information about medication side-effects.
• Information about who to contact if worried about the condition after leaving hospital.