The information below provides a summary of known issues and upcoming changes related to NICE Evidence Services.  This information will be updated weekly, with new updates posted each Tuesday.

  • For questions/queries about the status of issues, email us at quoting the relevant issue/change number.
  • Got an issue that isn't listed? Report it to us.
  • For information regarding major incidents, planned maintenance and content provider announcements, please visit the Journals and Databases gateway.

User accounts, login, registration issues

No problems currently logged for investigation.

Healthcare Databases Advanced Search (HDAS)


  • HDAS-1191(Bug): HDAS exposing error details.
  • HDAS-1197: screen jumps when using thesaurus.


No problems currently logged for investigation.


Updated Tuesday 17 September 2019

Search results

  • ES-284: (Bug) NICE Guidance doesn't merge with Medicines Current Awareness docs in Evidence.

Updated Tuesday 17 September 2019

Report a new service issue

If a fault has not already been logged email including as much of the following information as possible:

  • A description of the issue and a screenshot of the problem (if possible)
  • The website address of the page the issue was experienced on
  • Your Web browser and version if known (e.g. Internet Explorer 11)
  • Full name of your organisation
  • Your Open Athens Org ID (for queries relating to the National Core Content)
  • Your search strategy (for issues relating to searches in HDAS)

This will help us to diagnose the problem and resolve the issue as soon as possible.