The information below provides a summary of known issues and upcoming changes related to NICE Evidence Services.  This information will be updated weekly, with new updates posted each Tuesday.

  • For questions/queries about the status of issues, email us at quoting the relevant issue/change number.
  • Got an issue that isn't listed? Report it to us.
  • For information regarding major incidents, planned maintenance and content provider announcements, please visit the Journals and Databases gateway.

User accounts, login, registration issues

No problems currently logged for investigation.

Healthcare Databases Advanced Search (HDAS2)


  • HDAS-1113 (Bug): Too many results returned for an AND search via the HBE api gateway.  (New)
  • HDAS-1111 (Bug): No date in api response to Ovid.
  • HDAS-1110 (Bug): users still having problems with saved searches -500 errors.
  • HDAS-1106 (Bug): screen in minimised view is truncated.
  • HDAS-1079 (Change): expand plurals in HDAS Medline and PsycINFO thesaurus.
  • HDAS-1013 (Change): change to URL for links to journal articles when exported from HDAS.
  • HDAS-1078 (Bug): EMBASE – improving response for complex searches.
  • HDAS-1085 (Bug): deleting duplicates deletes entire saved results set.

My journals

No problems currently logged for investigation.


Updated Tuesday 4 December 2018

Search results

  • No problems currently logged for investigation

Updated 4 December December 2018

Report a new service issue

If a fault has not already been logged email including as much of the following information as possible:

  • A description of the issue and a screenshot of the problem (if possible)
  • The website address of the page the issue was experienced on
  • Your Web browser and version if known (e.g. Internet Explorer 11)
  • Full name of your organisation
  • Your Open Athens Org ID (for queries relating to the National Core Content)
  • Your search strategy (for issues relating to searches in HDAS)

This will help us to diagnose the problem and resolve the issue as soon as possible.