The tables below contain the most up-to-date information about NICE Evidence Services issues.

  • For questions/queries about the status of issues, email us at quoting the relevant reference number.
  • Got an issue that isn't listed? Report it to us

User accounts, login, registration issues

Reported issues

  • Addition of help text content to OpenAthens registration confirmation emails (Ref: 2802)

Healthcare Databases Advanced Search (HDAS2)


Reported issues

  • Extending messages received via ProQuest API to provide custom error messages for some search scenarios (Ref: 2818)
  • Modify alerts to use “dc” field, rather than “ew” field for EMBASE articles in order to refine alert results consistency (Ref: 2800)
  • Some users finding that full text links are missing from auto generated alert emails (Ref: 2738)
  • Inconsistency with some user for terms behaviour in ProQuest collection(s) thesaurus (Ref: 2639)

    My journals

    Reported issues

    • None


    Updated Wednesday 5 July 2017

    Search results

    Reported issues

    • None

    Updated Wednesday 5 July 2017

    Report a new service issue

    If a fault has not already been logged email including as much of the following information as possible:

      • A description of the issue and a screenshot of the problem (if possible)
      • The website address of the page the issue was experienced on
      • Your Web browser and version if known (e.g. Internet Explorer 9)
      • Full name of your organisation
      • Your Open Athens Org ID (for queries relating to the National Core Content)
      • Your search strategy (for issues relating to searches in HDAS)

    This will help us to diagnose the problem and resolve the issue as soon as possible.