- Recommendation ID
Identifying barriers and enablers to using the views and experiences of people who use services to improve services:- What are the barriers and enablers to gathering, synthesising and applying data on the views and experiences of people who use services for the purposes of service improvement?
- Any explanatory notes
Why this is important:- There are several examples of data-gathering processes designed with the purpose of improving services – for example, annual mandatory local authority surveys, audit, and small-scale consultation at the individual organisation level. However, little is known about how the data from these exercises are translated into change and improvement in services, including:
- What capacity is needed within organisations to gather data and make use of it, and whether this is present?
- What factors determine whether the findings of research are implemented in practice?
Source guidance details
- Comes from guidance
- People's experience in adult social care services: improving the experience of care and support for people using adult social care services
- Date issued
- February 2018
|Is this a recommendation for the use of a technology only in the context of research?||No|
|Is it a recommendation that suggests collection of data or the establishment of a register?||No|