People's experience in adult social care services: improving the experience of care and support for people using adult social care services

Recommendation ID: NG86/4
Question: Use of technology in providing care- What are the views and experiences of people who use adult social care services on assistive technologies?
Any explanatory notes (if applicable): Why this is important- Assistive technology is one means by which social care services can help people to maintain independence. These technologies include a wide range of devices, ranging from simple, low-cost devices such as pendant alarms, to more intricate home monitoring systems using electronic information and communication technology – for example, integrated systems of sensors, alarms and remote monitoring. Across all population groups, there is a paucity of evidence about how
acceptable assistive technology is to people who use services, and the impact of the technology on their satisfaction with services. Issues that could be explored include the extent to which the technology is and can be personalised, anxiety that it may be used to scale back services and reduce human contact, loss of confidentiality where personal information is shared, and ethical questions around privacy and surveillance.

Source guidance details

Comes from guidance: People's experience in adult social care services: improving the experience of care and support for people using adult social care services
Number: NG86
Date issued: February 2018

Is this a recommendation for the use of a technology only in the context of research?	No
Is it a recommendation that suggests collection of data or the establishment of a register?	No
Last Reviewed	28/02/2018