Alison Liddell, associate director - service delivery and programme management, tells us what it's like working with us.

NICE digital: everything you need for a rewarding career

  • great working environment
  • training and development opportunities
  • access to the latest design and development tools.

What our staff say

Our digital services team are a great bunch to work with. But don't take our word for it. Here's what current team members are saying:

I love the trust and independence I have to get on with my job the way I see fit. I'm supported to grow and learn in my role and the projects are really varied.
Flexible working has made a huge difference to how I look after my family while helping me to still work hard at my job.

A developer's tale

One of our senior user interface developers talks about everything from our agile environment and multidisciplinary approach, to our family-friendly flexible working options.

Read our developer's tale

From lab to laptop

Hear from one of our senior service delivery managers. Presenting to stakeholders, architecture forums, team building, and working with designers - it's all in a day's work!

Read about our senior service delivery manager's role

You'll love working at NICE 


Work-life balance

Work's important, but so is life outside of the office.

Flexible working arrangements mean you can have a job that works for you. Benefits include: 

  • flexible hours
  • home working
  • condensed hours 
  • shared parental leave.


 Work on different projects

All our design, development and research work is done in-house, so there’s always an interesting project to work on. 

You’ll get a chance to grow your skillset as you move from project to project.

The types of projects we work on include:

  • apps
  • website optimisation
  • website builds and redesigns
  • content management systems
  • database builds.

Training and development

You'll be able to develop your skills and keep your knowledge up-to-date. 

We have a dedicated training budget so there are lots of opportunities to learn:

  • conferences
  • courses
  • share and learn sessions
  • a library of textbooks
  • access to online learning courses.

A great work environment

We believe that people work best in a relaxed, friendly environment. So we've done our best to create one.

We've got a modern, spacious office right in the centre of Manchester. 

You'll be working alongside a bunch of talented, friendly people on services that have a real impact on health and care in the UK. 

Plus there are all the usual benefits of working for NICE.


How we work

User-focused design

Data and research are at the heart of what we do. 

We use qualitative and quantitative research (the 'why' and the 'what') to understand real user needs and find real user problems:

  • user interviews
  • card sorts
  • journey mapping
  • personas
  • analytics 
  • heatmaps
  • A/B testing
  • usability testing.

Latest tools and methods

You'll work with the latest approaches and technologies:

  • agile project delivery
  • VWO (A/B testing)
  • Hotjar (heatmaps, session recordings, funnel analysis)
  • SQL and NoSQL (Raven, MongoDB) 
  • open tech stack including C#, MVC, TDD, NodeJS, functional (F#)
  • linguistic and search technologies including full Elastic search stack.

The right people in the right roles

Great work is easier when you're working with other talented people. Luckily we've got plenty of them:

  • developers
  • user researchers
  • content designers
  • UX designers
  • testers
  • UI developers
  • information architects
  • performance analysts
  • delivery managers
  • business analysts.