Jobs in digital

What's it like working with us?

NICE is an organisation that really understands that you have priorities in your life that aren't to do with work.

Warren Keith, lead developer
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Alison Liddell, programme director - DIT strategy and governance, tells us what it's like working with us.

How we work

The latest tools and methods

You'll work with the latest approaches and technologies:

  • we work in multidisciplinary product development teams, with a focus on meeting user needs
  • our production software is regularly updated
  • our technology stack includes React, JavaScript, C# .NET Core and Web API, all running on AWS
  • we use a mix of SQL and NoSQL datastores to store data, with Elastic for text-based search
  • we’re assessing cloud-native technologies like server-less computing.

You can find out more about how we approach engineering and our views on technology usage at NICE Digital on Github.

User-focused design

Data and research are at the heart of what we do. 

We use qualitative and quantitative research (the 'why?' and the 'what?') to understand real user needs and find real user problems:

  • user interviews
  • card sorts
  • journey mapping
  • personas
  • analytics
  • heatmaps
  • A/B testing
  • usability testing.

Some of the problems we're trying to solve

You’ll get a chance to grow your skillset as you work on a variety of projects:

  • making sure our guidance is accessible to everyone
  • improving how quickly users can find the guidance they're looking for
  • exploring how technologies like machine learning can improve our data, and the time-intensive guidance development process
  • improving the efficiency and security of our evolving technology platform.

The right people in the right roles

We really want to hear from you if your skills fit one of the following roles:

  • developer
  • user researcher
  • content designer
  • UX designer
  • tester
  • UI developer
  • information architect
  • performance analyst
  • delivery manager
  • business analyst.

What our staff say

Projects and problems

Tom Proudman
Tom is a business analyst. His role is all about getting to grips with complex problems and digging right down into the detail to find innovative solutions. 

Read Tom's story

From lab to laptop

Eleanor Mollett
Presenting to stakeholders, team building, and working with designers - it's all in a day's work for a senior service delivery manager!

Read Eleanor's story

Developing careers

Eleanor Mollett
Just what does a technical systems architect get up to? Jose takes us through a typical day, and how NICE is helping him achieve his goals. He also lets us in on the social side of NICE!

Read Jose's story