Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of all cancer patients who reported that groups of doctors and nurses talked in front of them as if they weren't there.
Data collection end: June 2015
Data collection end: June 2016
Data collection end: June 2017
Data collection end: June 2018
Area covered: |
England |
Source: |
Quality Health. National Cancer Patient Experience Survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of all cancer patients who reported that, overall, they felt they were treated with respect and dignity while they were in hospital.
Data collection end: June 2015
Data collection end: June 2016
Data collection end: June 2017
Data collection end: June 2018
Area covered: |
England |
Source: |
Quality Health. National Cancer Patient Experience Survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of respondents who reported that, overall, they were “always” treated with respect and dignity while they were in hospital.
Data collection end: March 2014
Data collection end: July 2015
Data collection end: January 2017
Data collection end: July 2017
Data collection end: July 2018
Area covered: |
England |
Source: |
Care Quality Commission. Adult Inpatient Survey.
|
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of respondents who reported that doctors "often" or "sometimes" talked in front of them as if they weren't there.
Data collection end: March 2014
Data collection end: July 2015
Data collection end: January 2017
Area covered: |
England |
Source: |
Care Quality Commission. Adult Inpatient Survey.
|
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of respondents who reported that nurses "often" or "sometimes" talked in front of them as if they weren't there.
Data collection end: March 2014
Data collection end: July 2015
Data collection end: January 2017
Area covered: |
England |
Source: |
Care Quality Commission. Adult Inpatient Survey.
|
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of patients attending a type 1 emergency department who felt that they were 'definitely' given enough privacy when being examined or treated.
Data collection end: September 2016
Number that met the criteria: 33475 / 40823
Area covered: |
England |
Source: |
Care Quality Commission. Emergency department survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of patients attending a type 3 emergency department who felt that they were 'definitely' given enough privacy when being examined or treated.
Data collection end: September 2016
Number that met the criteria: 3106 / 3529
Area covered: |
England |
Source: |
Care Quality Commission. Emergency department survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of patients attending a type 1 emergency department who felt distressed but that they were 'definitely' reassured by a member of staff.
Data collection end: September 2016
Number that met the criteria: 8568 / 17849
Area covered: |
England |
Source: |
Care Quality Commission. Emergency department survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of patients attending a type 3 emergency department who felt distressed but that they were 'definitely' reassured by a member of staff.
Data collection end: September 2016
Number that met the criteria: 109 / 171
Area covered: |
England |
Source: |
Care Quality Commission. Emergency department survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of patients attending a type 1 emergency department who felt that the doctors and nurses 'definitely' listened to what they had to say.
Data collection end: September 2016
Number that met the criteria: 31398 / 40254
Area covered: |
England |
Source: |
Care Quality Commission. Emergency department survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of patients attending a type 3 emergency department who felt that the doctors and nurses 'definitely' listened to what they had to say.
Data collection end: September 2016
Number that met the criteria: 2961 / 3484
Area covered: |
England |
Source: |
Care Quality Commission. Emergency department survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of patients attending a type 1 emergency department who felt that they 'definitely' had enough time to discuss their health or medical problem with the doctor or nurse.
Data collection end: September 2016
Number that met the criteria: 29754 / 40759
Area covered: |
England |
Source: |
Care Quality Commission. Emergency department survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of patients attending a type 3 emergency department who felt that they 'definitely' had enough time to discuss their health or medical problem with the doctor or nurse.
Data collection end: September 2016
Number that met the criteria: 2871 / 3544
Area covered: |
England |
Source: |
Care Quality Commission. Emergency department survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of patients attending a type 1 emergency department who felt that doctors and nurses 'definitely' talked to each other as if they weren't there.
Data collection end: September 2016
Number that met the criteria: 2419 / 40319
Area covered: |
England |
Source: |
Care Quality Commission. Emergency department survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of patients attending a type 3 emergency department who felt that doctors and nurses 'definitely' talked to each other as if they weren't there.
Data collection end: September 2016
Number that met the criteria: 140 / 3493
Area covered: |
England |
Source: |
Care Quality Commission. Emergency department survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of patients attending a type 1 emergency department who had their anxieties about their condition or treatment 'completely' discussed with a doctor or nurse
Data collection end: September 2016
Number that met the criteria: 16182 / 28389
Area covered: |
England |
Source: |
Care Quality Commission. Emergency department survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of patients attending a type 3 emergency department who had their anxieties about their condition or treatment 'completely' discussed with a doctor or nurse.
Data collection end: September 2016
Number that met the criteria: 1432 / 2137
Area covered: |
England |
Source: |
Care Quality Commission. Emergency department survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of patients attending a type 1 emergency department who felt they treated with respect and dignity 'all of the time'.
Data collection end: September 2016
Number that met the criteria: 31793 / 40760
Area covered: |
England |
Source: |
Care Quality Commission. Emergency department survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of patients attending a type 3 emergency department who felt they treated with respect and dignity 'all of the time'.
Data collection end: September 2016
Number that met the criteria: 3025 / 3517
Area covered: |
England |
Source: |
Care Quality Commission. Emergency department survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of respondents who reported that doctors "often" or "sometimes" talked in front of them as if they weren't there.
Data collection end: July 2017
Data collection end: July 2018
Area covered: |
England |
Source: |
Care Quality Commission. Adult Inpatient Survey.
|
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of respondents who reported that nurses "often" or "sometimes" talked in front of them as if they weren't there.
Data collection end: July 2017
Data collection end: July 2018
Area covered: |
England |
Source: |
Care Quality Commission. Adult Inpatient Survey.
|
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of people who reported that, the last time they had a general practice appointment, the healthcare professional was good or very good at giving them enough time.
Data collection end: March 2018
Number that met the criteria: 613688 / 706632
Area covered: |
England |
Source: |
NHS England. GP Patient Survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of people who reported that, the last time they saw or spoke to a GP from their GP surgery, the GP was good or very good at giving them enough time.
Data collection end: March 2014
Data collection end: May 2015
Data collection end: March 2016
Data collection end: March 2017
Area covered: |
England |
Source: |
NHS England. GP Patient Survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of people who reported that, the last time they saw or spoke to a nurse from their GP surgery, the nurse was good or very good at giving them enough time.
Data collection end: March 2014
Data collection end: March 2015
Data collection end: March 2016
Data collection end: March 2017
Area covered: |
England |
Source: |
NHS England. GP Patient Survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of people who reported that, the last time they had a general practice appointment, the healthcare professional was good or very good at listening to them.
Data collection end: March 2018
Number that met the criteria: 628321 / 706136
Area covered: |
England |
Source: |
NHS England. GP Patient Survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of people who reported that, the last time they saw or spoke to a GP from their GP surgery, the GP was good or very good at listening to them.
Data collection end: March 2014
Data collection end: March 2015
Data collection end: March 2016
Data collection end: March 2017
Area covered: |
England |
Source: |
NHS England. GP Patient Survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of people who reported that, the last time they saw or spoke to a nurse from their GP surgery, the nurse was good or very good at listening to them.
Data collection end: March 2014
Data collection end: March 2015
Data collection end: March 2016
Data collection end: March 2017
Area covered: |
England |
Source: |
NHS England. GP Patient Survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of people who reported that, the last time they had a general practice appointment, the healthcare professional was good or very good at treating them with care and concern.
Data collection end: March 2018
Number that met the criteria: 618106 / 707298
Area covered: |
England |
Source: |
NHS England. GP Patient Survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of people who reported that, the last time they saw or spoke to a GP from their GP surgery, the GP was good or very good at treating them with care and concern.
Data collection end: March 2014
Data collection end: March 2015
Data collection end: March 2016
Data collection end: March 2017
Area covered: |
England |
Source: |
NHS England. GP Patient Survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of people who reported that, the last time they saw or spoke to a nurse from their GP surgery, the nurse was good or very good at treating them with care and concern.
Data collection end: March 2014
Data collection end: March 2015
Data collection end: March 2016
Data collection end: March 2017
Area covered: |
England |
Source: |
NHS England. GP Patient Survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of people who reported that, the last time they had a general practice appointment, the healthcare professional was good or very good at giving them enough time.
Data collection end: March 2019
Number that met the criteria: 621482 / 716885
Area covered: |
England |
Source: |
NHS England. GP Patient Survey. |
Quality standard measure: Evidence from patient experience surveys and feedback that patients feel they have been treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
What was measured: Proportion of people who reported that, the last time they had a general practice appointment, the healthcare professional was good or very good at listening to them.
Data collection end: March 2019
Number that met the criteria: 636719 / 716337
Area covered: |
England |
Source: |
NHS England. GP Patient Survey. |
Quality standard measure: Proportion of people who feel they are treated with respect and dignity while staying in hospital.
What was measured: Proportion of carers of people with dementia in hospital who reported that the person with dementia was 'definitely' treated with respect by hospital staff.
Data collection end: October 2018
Area covered: |
National |
Source: |
Royal College of Psychiatrists. National Audit of Dementia. |
Quality standard measure: Proportion of people who feel they are treated with respect and dignity while staying in hospital.
What was measured: Proportion of people who reported that, the last time they had a general practice appointment, the healthcare professional was good or very good at treating them with care and concern.
Data collection end: March 2019
Number that met the criteria: 626748 / 717472
Area covered: |
England |
Source: |
NHS England. GP Patient Survey. |
Quality statements that are no longer current have been archived.