Quality standard

Quality statement 7: Virtual ward discharge summaries

Quality statement

Adults discharged from an acute respiratory infection virtual ward are given a discharge summary, including follow‑up details, that is also shared with their GP.

Rationale

Providing the person with a clear discharge summary to confirm diagnosis and details of any antimicrobials prescribed, and to identify further investigations, reviews or other follow‑up that may be required, will support optimal management following an admission to an acute respiratory infection virtual ward. Sharing this information with the person's GP will support transition of care back to the community.

Quality measures

The following measures can be used to assess the quality of care or service provision specified in the statement. They are examples of how the statement can be measured, and can be adapted and used flexibly.

Process

a) Proportion of discharges from an acute respiratory infection virtual ward where a discharge summary including follow‑up details is given to the person.

Numerator – the number in the denominator where a discharge summary including follow‑up details is given to the person.

Denominator – the number of discharges from an acute respiratory infection virtual ward.

Data source: Data can be collected from information recorded locally by healthcare professionals and provider organisations, for example, from patient records.

b) Proportion of discharges from an acute respiratory infection virtual ward where a discharge summary including follow‑up details is shared with the person's GP.

Numerator – the number in the denominator where a discharge summary including follow‑up details is shared with the person's GP.

Denominator – the number of discharges from an acute respiratory infection virtual ward.

Data source: Data can be collected from information recorded locally by healthcare professionals and provider organisations, for example, from patient records.

Outcome

Proportion of adults discharged from an acute respiratory infection virtual ward who knew what would happen next with their care.

Numerator – the number in the denominator who knew what would happen next with their care.

Denominator – the number of adults discharged from an acute respiratory virtual ward.

Data source: Data can be collected from information recorded locally by healthcare professionals and provider organisations, for example, from patient surveys.

What the quality statement means for different audiences

Service providers (virtual ward providers) ensure that processes are in place to provide a discharge summary, including follow‑up details, to adults discharged from an acute respiratory infection virtual ward and their GP.

Healthcare professionals (such as doctors, GPs, nurse practitioners, advanced clinical practitioners, nurses, pharmacists and care navigators) give a discharge summary, including follow‑up details, to adults discharged from an acute respiratory infection virtual ward. Healthcare professionals also ensure this information is shared with the person's GP.

Commissioners ensure that they commission acute respiratory infection virtual wards that provide a discharge summary, including follow‑up details, to adults discharged from an acute respiratory infection virtual ward and their GP.

Adults discharged from an acute respiratory infection virtual ward are given information about their diagnosis and care, along with any follow‑up required. This will also be shared with their GP.

Definitions of terms used in this quality statement

Acute respiratory infection virtual ward

These support personalised care for people with confirmed or suspected acute respiratory infections, including COVID‑19 and non-infective chronic obstructive pulmonary disease exacerbations, who are stable or improving but require acute level care and choose to be cared for at home. They do this by providing an alternative to a hospital admission and/or to support safe early discharge from hospital for people who require ongoing hospital monitoring and treatment. They require a combination of face-to-face care and digital technology in the place a person calls home, including care homes. [Adapted from NHS England's guidance note on virtual ward care for people with acute respiratory infection including chronic obstructive pulmonary disease, introduction section]

Discharge summary, including follow-up details

This should include confirmation of diagnosis and details of any antimicrobials prescribed, and facilitate further investigations, if indicated, and appropriate follow‑up (preferably in other community services where appropriate.) This could include pharmacy-led new medication reviews for adults started on inhalers, follow‑up chest X‑ray for adults with community-acquired and COVID‑19 pneumonia, referral to vaccination services and smoking cessation follow-up. Where a comprehensive geriatric assessment, chronic obstructive pulmonary disease bundle or advance care plan has been started this must be clearly communicated. The person should be given clear safety netting advice that includes instructions on how to seek help if they feel unwell on discharge. [NHS England's guidance note on virtual ward care for people acute respiratory infection including chronic obstructive pulmonary disease, appendix on acute respiratory infection pathway – stage 4 recovery and discharge; GIRFT and NHS England's making the most of virtual wards, including hospital at home (2023), acute respiratory infection – cohorts and optimisation; and expert opinion]

Equality and diversity considerations

People should be provided with information that they can easily read and understand themselves, or with support, so they can communicate effectively with healthcare services. Information should be in a format that suits their needs and preferences, including those who are digitally excluded and people with neurodiverse conditions. It should be accessible to people who do not speak or read English, and it should be culturally appropriate and age appropriate. People should have access to an interpreter or advocate, if needed. For people with additional needs related to a disability, impairment or sensory loss, information should be provided as set out in NHS England's Accessible Information Standard or the equivalent standards for the devolved nations.