Research recommendation(s) from an individual piece of guidance
|Guidance||Service user experience in adult mental health: improving the experience of care for people using adult NHS mental health services|
|Date issued||December 2011|
Research recommendations coming out of this guidance
Training in the use of the national quality standard and guidance on service user experience of care:- For people using adult mental health services, what is the effect of training community mental health teams (CMHTs) and inpatient ward staff in the use of the national quality standard and underpinning guidance on service user experience, when compared to no training, on service
users' experience of care?
- Late access to services and compulsory and intensive treatment:- For people using adult mental health services, what are the personal and demographic factors associated with late access to services and an increased likelihood of compulsory and intensive treatment, and what are the key themes that are associated with poor engagement? This should include an examination of factors that impact on access to services among younger people and older adults.
- Shared decision-making:- For people using adult mental health services, what are the key aspects of 'shared decision-making' that they prefer, and does a training programme for health and social care professionals designed around these key aspects, when compared with no training, improve service users' experience of care? A study should be undertaken to evaluate the impact on treatment choice, the experience of care and treatment effectiveness of training service users to deal with health and social care professionals assertively.
- Activities and occupations on inpatient wards:- For people receiving adult mental health hospital care, what activities and occupations do service users want when staying on inpatient wards?
- Compulsion, control and restraint:- For people using adult mental health services, how is compulsory treatment and 'control and restraint' used in different settings and what is the impact on the service user?