Person-centred care

Person-centred care

This guideline offers best practice advice on the care of children and young people (from school age to 17 years) and adults (aged 18 years and older) with social anxiety disorder.

People with social anxiety disorder and healthcare professionals have rights and responsibilities as set out in the NHS Constitution for England – all NICE guidance is written to reflect these. Treatment and care should take into account individual needs and preferences. People should have the opportunity to make informed decisions about their care and treatment, in partnership with their healthcare professionals. If someone does not have the capacity to make decisions, healthcare professionals should follow the Department of Health's advice on consent and the code of practice that accompanies the Mental Capacity Act and the supplementary code of practice on deprivation of liberty safeguards. In Wales, healthcare professionals should follow advice on consent from the Welsh Government.

If the person is under 16, healthcare professionals should follow the guidelines in the Department of Health's Seeking consent: working with children. Parents and carers should also be given the information and support they need to help the child or young person in making decisions about their treatment.

NICE has produced guidance on the components of good patient experience in adult NHS services. All healthcare professionals should follow the recommendations in Patient experience in adult NHS services.

NICE has also produced guidance on the components of good service user experience. All health and social care providers working with people using adult NHS mental health services should follow the recommendations in Service user experience in adult mental health.

If a young person is moving between child and adolescent mental health services (CAMHS) and adult mental health services, and adult services, care should be planned and managed according to the best practice guidance described in the Department of Health's Transition: getting it right for young people

CAMHS and adult mental health services should work jointly to provide assessment and services to young people with social anxiety disorder. Diagnosis and management should be reviewed throughout the transition process, and there should be clarity about who is the lead clinician to ensure continuity of care.

  • National Institute for Health and Care Excellence (NICE)