Information for the public
If you think that your care does not match what is described in this information, please talk to a member of your healthcare team.
Your care should take into account your personal needs and preferences, and you have the right to be fully informed and to make decisions in partnership with your healthcare team. To help with this, your healthcare team should give you information you can understand and that is relevant to your circumstances. All healthcare professionals should treat you with respect, sensitivity and understanding and explain your care simply and clearly.
Any information and discussions you have with your healthcare team should include explanations and details about the care and treatments you receive, and about their possible advantages and disadvantages. You can ask any questions you want to and can always change your mind. Your own preference is important and your healthcare team should support your choice of care wherever possible.
Your care and the information you are given should take account of any religious, ethnic or cultural needs you may have. It should also take into account any additional factors, such as physical or learning disabilities, sight or hearing problems, or difficulties with reading or speaking English. Your healthcare team should be able to arrange an interpreter or an advocate (someone who supports you in putting across your views) if that is what you need.
If people are unable to understand a particular issue or are not able to make decisions for themselves, healthcare professionals should follow the Department of Health's advice on consent (www.dh.gov.uk/en/DH_103643) and the code of practice for the Mental Capacity Act. Information about the Act and consent issues is available from www.nhs.uk/CarersDirect/moneyandlegal/legal. In Wales healthcare professionals should follow advice on consent from the Welsh Government (www.wales.nhs.uk/consent).