1 Communicating with patients
1.1 Communicate with patients and support their mental wellbeing to help alleviate any anxiety and fear they may have about COVID‑19. Point them to resources such as Kidney Care UK.
1.2 Some patients will have received a letter telling them they are at high risk of severe illness from COVID‑19. Tell them:
to refer to the advice on shielding in UK government guidance on shielding and protecting people defined on medical grounds as extremely vulnerable to COVID-19
that their level of risk may change, as a result of advice from their primary care team, their specialists or changes in government guidance. [21 May 2020]
1.3 Tell patients to alert their dialysis unit if they are unwell. Ask them and their carers to report COVID‑19 relevant symptoms before leaving home to attend the dialysis unit.
1.4 Minimise face-to-face contact by:
offering telephone or video consultations
cutting non-essential face-to-face follow up
using home-delivery services for medicines
using local services for blood tests.
1.5 Tell patients who still need to attend services to follow relevant parts of government advice on social distancing (this differs across the UK). [amended 21 May 2020]