1 Communicating with patients

1 Communicating with patients

1.1 Communicate with patients and support their mental wellbeing, signposting to charities and support groups (including NHS volunteers) where available, to help alleviate any anxiety and fear they may have about COVID‑19.

1.2 Minimise face-to-face contact by:

  • offering telephone or video consultations whenever possible

  • cutting non-essential face-to-face follow up, and minimising the number of on‑treatment reviews

  • using alternative ways of delivering medicines, such as postal services, NHS volunteers, or drive-through pick-up points

  • using local services for blood tests if possible.

1.3 Advise all patients to contact their cancer team rather than NHS 111 if they feel unwell, to ensure their symptoms are appropriately assessed.

1.4 Tell patients who still need to attend services to follow relevant parts of government advice on social distancing (this differs across the UK), or UK government guidance on shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19. [amended 22 May 2020]