1 Communicating with patients and minimising risk

1 Communicating with patients and minimising risk

1.1 Communicate with patients, their families and carers and support their mental wellbeing, signposting to charities and support groups (including NHS volunteers) where available, to help alleviate any anxiety and fear they may have about COVID‑19.

1.2 Minimise face-to-face contact by:

  • offering telephone or video consultations whenever possible

  • cutting non-essential face-to-face follow up

  • using alternative ways of delivering medicines, such as postal services, NHS volunteers, or drive-through pick-up points

  • coordinating access to blood tests for post-transplant investigations.

1.3 Ask patients to attend appointments with no more than 1 family member or carer, or alone if they can, to reduce the risk of contracting or spreading the infection.

1.4 Minimise time in the waiting area by:

  • careful scheduling

  • encouraging patients not to arrive early

  • texting patients when you are ready to see them, so that they can wait in their car, for example.

1.5 When patients with known or suspected COVID‑19 have been identified, follow appropriate UK government guidance on infection prevention and control. This includes recommendations on patient transfers, transport and options for outpatient settings.

1.6 All healthcare workers involved in receiving, assessing and caring for patients who have known or suspected COVID‑19 should follow UK government guidance on infection prevention and control. This contains information on using personal protective equipment (PPE), including visual and quick guides for putting on and taking off PPE.