4 Planning and scheduling

4 Planning and scheduling

4.1 Healthcare providers should think about flexible measures that are determined locally, so that planned care is delivered efficiently. Examples from the evidence include:

  • process mapping to tackle bottlenecks in the system

  • workflow organised by high- or low-volume procedures

  • allowing time for cleaning and other infection prevention control measures between patients

  • optimising resources where feasible, for example, having 2 treatment areas so that a patient can be seen in 1 area, while the other area is being cleaned

  • minimising cross-contamination between teams and sites

  • a stand-by list of patients who may be able to replace those who test positive for SARS‑CoV‑2 at assessment.

4.2 Minimise time in the planned care setting by:

  • careful scheduling

  • encouraging patients to arrive at the scheduled time (not too early)

  • texting or phoning patients when you are ready to see them, so that they can wait in a designated area.