Quality statement 3: Written and verbal information

Quality statement

People newly diagnosed with dementia and/or their carers receive written and verbal information about their condition, treatment and the support options in their local area.

Quality measure

Structure: Evidence of local arrangements to ensure written information on dementia is available to staff.

Process: Proportion of people newly diagnosed with dementia receiving written and verbal information about their condition, treatment and the support options in their local area.

Numerator – the number of people receiving written and verbal information about their condition, treatment and the support options in the local area.

Denominator – the number of people newly diagnosed with dementia.

What the quality statement means for each audience

Service providers ensure that written information about dementia, treatment and local area support options is available to staff.

Health and social care professionals provide written and verbal information about dementia, treatment and local area support options once a diagnosis of dementia is established.

Commissioners ensure that services make available written information about dementia, treatment and local area support options.

People newly diagnosed with dementia can expect to be provided with written and verbal information about their condition, treatment and the support options in their local area.

Definitions

Written information for patients can be found in the Department of Health's Who cares? booklet. Information about NICE guidance, written specifically for patients can be found in Dementia: information for the public (NICE clinical guideline 42, 2006).

Data source

Structure: Local data collection. Acute Trusts, Primary Care Trusts and Mental Health Trusts can demonstrate processes for developing written information via NHS Litigation Authority Risk Management Standards 4, criterion 2.

Process: Local data collection.