Quality statement 1: Feeling optimistic about care

Quality statement

People using mental health services, and their families or carers, feel optimistic that care will be effective.

Quality measure

Structure: Evidence of local arrangements to ensure that service users are supported to feel optimistic that care will be effective.

Outcome: Evidence from experience surveys and feedback that service users, and their families or carers, feel optimistic that care will be effective.

What the quality statement means for each audience

Service providers ensure systems are in place to collect feedback on the experience of care from service users and their families or carers.

Mental health and social care professionals ensure they support service users, and their families or carers, to feel optimistic that care will be effective.

Commissioners ensure they commission services that support people using mental health services, and their families or carers, to feel optimistic that care will be effective.

People using mental health services, and their families or carers, feel optimistic that care will be effective.

Source guidance

'Service user experience in adult mental health' (NICE clinical guidance 136) recommendation 1.1.1.

Data source

Structure: Local data collection.

Outcome: Local data collection. Providers may be able to use questions contained within the national patient surveys available fromĀ NHS Surveys. Questions on service users' feelings of optimism are contained within the NHS community mental health survey.