Quality statement 4: Continuity of care

Quality statement

People using community mental health services are normally supported by staff from a single, multidisciplinary community team, familiar to them and with whom they have a continuous relationship.

Quality measure

Structure: Evidence of local arrangements to ensure that service users of community mental health services are normally supported by staff from a single, multidisciplinary community team, familiar to them and with whom they have a continuous relationship.

Outcome: Evidence from experience surveys and feedback that service users of community mental health services feel they are normally supported by staff from a single, multidisciplinary community team, familiar to them and with whom they have a continuous relationship.

What the quality statement means for each audience

Service providers ensure systems are in place for service users of community mental health services to normally be supported by a single, multidisciplinary community team familiar to them and with whom they have a continuous relationship.

Mental health and social care professionals ensure that service users of community mental health services are normally supported by a single, multidisciplinary community team and that they maintain a continuous relationship with service users.

Commissioners ensure they commission services in which service users of community mental health services are normally supported by a single, multidisciplinary community team which maintains continuous relationships with service users.

People using community mental health services feel supported throughout their care by a team of staff who they know.

Source guidance

'Service user experience in adult mental health' (NICE clinical guidance 136) recommendation 1.4.7.

Data source

Structure: Local data collection.

Outcome: Local data collection.