Quality statement 7: Information and explanations

Quality statement

People using mental health services understand the assessment process, their diagnosis and treatment options, and receive emotional support for any sensitive issues.

Quality measure

Structure: Evidence of local arrangements to ensure that service users assessed by mental health services are provided with explanations and information so they can understand the assessment process, diagnosis and treatment options, and receive emotional support for any sensitive issues.

Process: Proportion of service users assessed by mental health services who were given explanations and information about the assessment process, their diagnosis and treatment options.

Numerator – the number of people in the denominator who were given explanations and information about the assessment process, their diagnosis and treatment options.

Denominator – the number of service users assessed by mental health services.

Outcome:

a) Evidence from experience surveys and feedback that service users assessed by mental health services understand the assessment process, their diagnosis and treatment options.

b) Evidence from experience surveys and feedback that service users assessed by mental health services received emotional support for any sensitive issues.

What the quality statement means for each audience

Service providers ensure systems are in place to provide information so service users can understand the assessment process, their diagnosis and treatment options.

Mental health and social care professionals ensure they provide service users with explanations and information so they can understand the assessment process, their diagnosis and treatment options, and emotionally support them with any sensitive issues.

Commissioners ensure they commission services that provide explanations and information so service users can understand the assessment process, their diagnosis, their treatment options and are emotionally supported with any sensitive issues.

People using mental health services understand the assessment process, their diagnosis and treatment options and receive emotional support for any sensitive issues.

Source guidance

'Service user experience in adult mental health' (NICE clinical guidance 136) recommendation 1.3.3.

Data source

Structure: Local data collection. Providers may be able to use questions contained within the national NHS staff survey available from NHS Surveys. The NHS staff survey for mental health trusts (Q5) collects information on whether staff in acute mental health trusts have been trained to give information to service users.

Process: Local data collection.

Outcome:

a) Local data collection.

b) Local data collection.