Quality statement 8: Care planning

Quality statement

People using mental health services jointly develop a care plan with mental health and social care professionals, and are given a copy with an agreed date to review it.

Quality measure

Structure:

a)Evidence of local arrangements to ensure that service users can jointly develop a care plan with mental health and social care professionals.

b) Evidence of local arrangements to ensure that service users are given a copy of their care plan.

c) Evidence of local arrangements to ensure that service users have an agreed date to review their care plan.

Process:

a) Proportion of service users who have a jointly agreed care plan.

Numerator – the number of people in the denominator who have a jointly agreed care plan.

Denominator – the number of service users.

b) Proportion of service users given a copy of their care plan.

Numerator – the number of people in the denominator given a copy of their care plan.

Denominator – the number of service users with a care plan.

c) Proportion of service users with an agreed date to review their care plan.

Numerator – the number of people in the denominator with an agreed date to review their care plan.

Denominator – the number of service users with a care plan.

Outcome:

a) Evidence from experience surveys and feedback that service users jointly developed a care plan.

b) Evidence from experience surveys and feedback that service users were given a copy of their care plan.

c) Evidence from experience surveys and feedback that service users have an agreed date to review their care plan.

What the quality statement means for each audience

Service providers ensure systems are in place to jointly develop care plans, share copies with services users and agree review dates.

Mental health and social care professionals ensure service users have a jointly developed care plan, that they share copies with service users and agree review dates.

Commissioners ensure they commission services that jointly develop care plans with service users, share copies with service users and agree review dates.

People using mental health services jointly develop a care plan with mental health and social care professionals, receive a copy of the care plan and agree a date to review it.

Source guidance

'Service user experience in adult mental health' (NICE clinical guidance 136) recommendation 1.4.2.

Data source

Structure: a) to c) Local data collection.

Process: a) to c) Local data collection.

Outcome:

a) Providers may be able to use questions contained within the national patient surveys available from NHS Surveys. Questions on involvement in care plans are contained within the NHS community mental health survey (Q23, 24, 25 and 26).

b) Providers may be able to use questions contained within the national patient surveys available from NHS Surveys. A question on provision of a written copy of the care plan is contained within the NHS community mental health survey (Q29).

c) Providers may be able to use questions contained within the national patient surveys available from NHS Surveys. A question on whether a care review was held in the past 12 months is contained within the NHS community mental health survey (Q30).

Definitions

Care plans should include the needs of the individual service user, activities promoting social inclusion such as education, employment, volunteering and other specified occupations, such as leisure activities and caring for dependants.