Quality statement 11: Continuity of care

Quality statement

Patients experience continuity of care delivered, whenever possible, by the same healthcare professional or team throughout a single episode of care.

Quality measure

Structure: Evidence of local arrangements to ensure continuity of care and that, whenever possible, patients see the same healthcare professional or team throughout a single episode of care.

Process: Proportion of patients seeing the same healthcare professional or team throughout a single episode of care.

Numerator – the number of patients in the denominator seeing the same healthcare professional or team throughout a single episode of care.

Denominator – the number of patients accessing NHS services.

Outcome: Evidence from patient experience surveys and feedback that, whenever possible, patients saw the same healthcare professional or team throughout a single episode of care.

What the quality statement means for each audience

Service providers ensure that systems are in place for care to be delivered, whenever possible, by the same healthcare professional or team throughout a single episode of care.

Healthcare professionals ensure that, whenever possible, the patient sees the same healthcare professional or team throughout a single episode of care.

Commissioners ensure they commission services in which, whenever possible, patients see the same healthcare professional or team throughout a single episode of care.

Patients see the same healthcare professional or healthcare team throughout a course of treatment whenever this is possible.

Source guidance

'Patient experience in adult NHS services' (NICE clinical guidance 138) recommendation 1.4.1.

Data source

Structure: Local data collection.

Process: Local data collection.

Outcome: Local data collection. Providers may be able to use questions contained within the patient surveys available from NHS Surveys.