Feedback is an invaluable resource for NICE. It helps us to understand what people want and need from us, which in turn means we can develop useful materials and tools.
The insight community at NICE was set up in 2015 to provide opportunities for our audience to play a part in shaping our products and services.
We regularly ask our 1,600 insight members for feedback through website surveys, focus groups or in-depth interviews.
Our online sign-up sheet asks new members to specify what they’re interested in, so we only contact them if the information is relevant and of interest.
Members can commit as much or as little time as they like. There is no obligation.
The community has helped us make improvements to our homepage design and the way we present guidance on our website.
We’ve also called on our insight community to help us to develop our new social care quick guides. Member interviews provided essential information on how our target audience uses NICE social care recommendations.
As a result, the layout, wording and content of the guides was improved and we’re working again with members of the community to develop guides for more social care topics.
So – next time you’re on the NICE website and think the information could be better presented, or if you want to help us develop a resource please remember our insight community and sign-up.
We’d love to hear what you think. And who knows, your idea could help us to help you, and others like you every day.