4 Adoption support resources (insights) with case studies

This section describes how the adoption team develops adoption support resources with case studies when the technology, or group of technologies, is already in routine use in health or social care services.

4.1 Key stages in development

Table 1 shows the key stages in the development process for an adoption support resource with case studies.

Table 1 Key stages of the development process for a resource with case studies

Stage

Weeks

Topic selection meeting identifies need for adoption support resource

1

Topic allocation to a health technology adoption manager

1

Meet companies

2–3

Agree scope of resource, in line with guidance scope

4

Invitation letters sent to organisations currently using the technology

4

Site visits carried out by health technology adoption manager

6–12

Document experiences and learning from sites

6–12

Develop the adoption support resource using information from guidance and participating organisations

6–13

Quality assurance, including review by company, participating sites, guidance team, editorial team and publication executive

12–22

NICE publication executive approves resource for publication

24

NICE publishes adoption support resource

26

4.2 Working with companies

Once the adoption team has selected a topic, the relevant companies are contacted and met by the team to discuss the use of the technology. The adoption team also asks companies if possible to provide details of UK organisations that have purchased or used the technology.

After the meeting, companies may be contacted for further information for inclusion in the adoption support resource.

Companies are not involved in the meetings that the adoption team holds with health and social care organisations. This is because:

  • it is important that NICE is seen to be independent

  • participating organisations or experts need to be able to provide the adoption team with a clear account of how they have put the technology into practice and any challenges they experienced in doing this

  • it prevents NICE from influencing the relationship between the company and customers/users.

NICE is aware of the importance of commercial sensitivity and the potential to inadvertently influence procurement decisions.

Once the adoption support resource has been drafted companies are asked to review the section on the technology for accuracy (see section 6 on quality assurance).

4.3 Recruiting organisations

The adoption team contacts the relevant directors of organisations using the technology to invite them to contribute to the development of the adoption support resource. If they agree, the adoption team contacts the lead clinicians and managers responsible for the technology in each organisation. A health technology adoption manager speaks to users of the technology to understand how it is used before arranging a site visit.

4.4 Visits to participating organisations and collection of information

A health technology adoption manager visits health and social care practitioners and managers who have agreed to be involved in the development of the adoption support resource. These meetings provide an opportunity for an in-depth account of each organisation's experiences of putting the technology into routine use.