Recommendation ID

Identifying barriers and enablers to using the views and experiences of people who use services to improve services:- What are the barriers and enablers to gathering, synthesising and applying data on the views and experiences of people who use services for the purposes of service improvement?

Any explanatory notes
(if applicable)

Why this is important:- There are several examples of data-gathering processes designed with the purpose of improving services – for example, annual mandatory local authority surveys, audit, and small-scale consultation at the individual organisation level. However, little is known about how the data from these exercises are translated into change and improvement in services, including:
- What capacity is needed within organisations to gather data and make use of it, and whether this is present?
- What factors determine whether the findings of research are implemented in practice?

Source guidance details

Comes from guidance
People's experience in adult social care services: improving the experience of care and support for people using adult social care services
Date issued
February 2018

Other details

Is this a recommendation for the use of a technology only in the context of research? No  
Is it a recommendation that suggests collection of data or the establishment of a register?   No  
Last Reviewed 28/02/2018