Information for the public
What you can do
If a woman, or her family or carer, thinks a red flag event has happened, or has other concerns, they should tell the midwife in charge of the shift or service at the time. See the box box on red flag events: signs there may not be enough midwives.
You might be asked to give feedback about your experience of the maternity services you use. Your opinion and comments, good or bad, will help the hospital work out how well they are doing and make changes if needed.
If you have concerns about the care you received from a midwife, you can talk to the Patient Advice and Liaison Service (PALS). Most hospitals have a PALS office. There is information about PALS and how to make a complaint on the NHS website.
NICE is not responsible for the quality or accuracy of information provided by other organisations.
ISBN: 978-1-4731-1022-9