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  • Question on Consultation

    1. Do you agree with the proposal to not update the guideline ?
    Please provide any comments to support your response to the proposal.

  • Question on Consultation

    1. Do you have any comments on areas excluded from the scope of the guideline ?
    Please provide any comments to support your response.

  • Question on Consultation

    1. Do you have any comments on equality issues affecting the guideline or surveillance review ?
    Please provide any comments to support your response.
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2021 surveillance of patient experience in adult NHS services (NICE guideline GG138)

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1 Surveillance proposal

We propose to not update the guideline on patient experience in adult NHS services.

1.1 Reasons for the proposal to not update the guideline

No update is proposed for all areas of the guideline. There was limited new evidence and new evidence generally supported existing recommendations. In addition, the themes of patient experience that are covered by the guideline are generic and do not change rapidly over time.

Recommendations 1.5.20 to 1.5.27 were not included within the current surveillance review as they have been replaced by NICE's guideline on shared decision making.

For further details and a summary of all evidence identified in surveillance, see appendix A below.