Information for the public

Considering your needs

Considering your needs

Your health and social care professionals should take into account your religious, cultural and ethnic background when planning your care and treatment. If you have difficulty speaking or understanding English they should offer you an interpreter and a list of local education providers who can teach English. They should ask whether you would prefer to be contacted by letter, phone, email or text message.

Your health and social care professionals should discuss antisocial behaviour and conduct disorders with you and give you information about the help and support available in a language or format you can understand. They should also give you details of organisations that provide support and information, support groups and useful websites. You should be given the chance to ask questions – there are lists of possible questions below.

Your health and social care professionals should understand that you might feel nervous about going to CAMHS and should make you feel comfortable and put you at ease. They should work with you to build trusting relationships and support you to feel optimistic. You should be treated with respect and dignity, and your meetings with your health and social care professionals should take place in private.

Your health and social care professionals should explain that they may need to discuss your care with other professionals, or write to them. You should be sent a copy of the letter, if you would like this.

  • Information Standard