Information for the public

What you should expect

What you should expect

People who provide your home care services should:

  • Give you information in a way that you understand and in a format you can use.

  • Make sure home care workers have had the right training.

  • Make sure home care workers have enough time to give you good care.

  • Take action straight away if your care worker is late or misses a visit.

  • Regularly check that you are happy with your care.

  • Tell you about local organisations that provide specialist support (such as local societies for people who are deaf, blind, deafblind or have dementia).

  • Make sure you know who to contact if you have a complaint.

  • Information Standard