Information for the public
Information and support
Information and support
At the hospital
There should be a protocol (a set of rules) about providing information and support to people with major trauma and their family members and carers. Someonefrom the trauma team should be available to answer any questions they have.
Children and adults who may need extra support
If the person with major trauma is a child or adult who might need some extra support (for example, because they have a learning disability or dementia), a member of the hospital staff should be assigned to look after them and to contact their families or carers.
When moving to another hospital
When people move to another hospital, they should be told where they are going, why they are being moved there and who will be responsible for their care at the new hospital (including contact details). They should be given some written information about this. The name and contact details of the person who was responsible for their care at the first hospital should be written down for them.