Information for the public

Your support team

Your support team

You may already get some care or support from relatives or friends, but a team of professionals will also support your needs. These could include care workers, GPs, social workers, nurses and people from local support groups.

Your care coordinator

You should be given the name of one person in your team who will be your care coordinator. Your care coordinator will be the main contact for everyone involved in your care. They should know about all of your needs and you can go to them with any worries or questions.

Your care coordinator should support you to manage your conditions and live as you choose. They can help you decide what care you need and find out about local services that could help you. They can make any appointments you need so that you're seen as quickly as possible. If you are receiving personal care and support, they should make sure that, whenever possible, this is provided by care workers who you and your carer are familiar with.

Your care coordinator should let you know what to do and who to contact at any time of day or night if you need urgent help. They should make sure you get help quickly if something goes wrong.

Questions you or your carer might want to ask

  • Who will be involved in my care?

  • Who should I go to if I have any questions or problems?

  • Who is my main contact and how do I get in touch with them?

  • National Institute for Health and Care Excellence (NICE)