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Support during your care

Support during your care

A member of the CUP team, usually the key worker or CUP specialist nurse, should meet you soon after referral and be in contact with you regularly. The key worker will help to coordinate your care, including any tests, investigations or treatment, and will keep your GP informed. You should be able to contact your key worker or the CUP team whenever you need to, whether you are in hospital or at home.

Your key worker should make sure that you, and if appropriate your carers, can get information, advice and support about diagnosis, treatment, palliative care and any spiritual, psychological and emotional concerns. Your key worker should also act as an advocate for you, putting across your views about your treatment and care to other members of the team.

A member of the CUP team should make sure your symptoms are being managed, for example, with effective pain relief.

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