Update information

Update information

July 2019: This quality standard was updated to ensure that it remains current. It will be reviewed again when the NICE guideline on shared decision making is published in 2021. Statements from the 2011 version have been retained or merged with statements covering similar topics.

Statements that remain unchanged, or that have had minor wording changes for house style and clarity, are marked [2011]. Statements that have been merged are marked [2011, updated 2019]. The following list explains how the 2011 statements have been updated:

  • Statements 1, 3, 7 and 11 have been merged to form statement 2

  • Statements 2 and 15 have been merged to form statement 1

  • Statement 4 has been retained as statement 4

  • Statement 5 has been retained as statement 3

  • Statements 6 and 10 have been merged to form statement 5

  • Statements 8 and 9 have been merged to form statement 6

  • Statement 12 has been retained as statement 7

  • Statement 13 has been retained as statement 8

  • Statement 14 has been removed as it is covered by the 2017 quality standard on violent and aggressive behaviours in people with mental health problems.

The 2011 quality standard for service user experience in adult mental health services is available as a pdf.