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  2. NICE Guidance
  3. Health and social care delivery
  4. Patient and service user care

Patient experience in adult NHS services

  • Quality standard
  • Reference number: QS15
  • Published:  17 February 2012
  • Last updated:  31 July 2019
  • Quality standard
  • Tools and resources
  • History

On this page

  1. Implementation support
  2. Audit and service improvement
  3. Guidance into practice

Tools and resources

Tools and resources to help you put the guidance into practice.

Implementation support

  • Endorsed resource – Cancer, fertility and me

  • Endorsed resource – Low back pain patient information leaflet

  • Implementation resources – Patient experience in adult NHS services

  • Implementation resources – Shared decision making

  • How to use quality standards

  • Endorsed resource – STarT Back Screening Tool with matched treatment options

  • Measuring the use of NICE guidance

  • Endorsed resource – Pharmaceutical care plan

Audit and service improvement

  • Quality standard service improvement template (Excel 1.18 MB)

    Published:
    04 March 2025

Guidance into practice

  • About the Into practice guide

  • Practical steps to improving the quality of care and services using NICE guidance

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