This quality standard covers improving the experience of people using adult NHS services. It describes high-quality care in priority areas for improvement.

It does not cover people using adult NHS mental health services or the experiences of families or carers of people using NHS services. NICE has also published a quality standard for service user experience in adult mental health services.

Keeping quality standards up to date

We check our quality standards every August to make sure they are up to date.

Quality standard development process

How we develop NICE quality standards