This quality standard covers improving the experience of people using adult NHS services. It describes high-quality care in priority areas for improvement.

It does not cover people using adult NHS mental health services or the experiences of families or carers of people using NHS services. NICE has also published a quality standard for service user experience in adult mental health services.

How to use NICE quality standards and how we develop them

Quality standards help you improve the quality of care you provide or commission. Find out how to use quality standards and how we develop them. We check our quality standards every August to make sure they are up to date.