This quality standard covers improving the experience of people using adult NHS mental health services. It describes high-quality care in priority areas for improvement.
It does not cover people using NHS services for physical health problems or the experiences of families or carers of people using NHS services. NICE has published a separate quality standard on patient experience in adult NHS services.
In July 2019 this quality standard was updated to ensure that it remains current. It will be reviewed again when the NICE guideline on shared decision making is published in 2021. For more information see update information.
How to use NICE quality standards and how we develop them
Quality standards help you improve the quality of care you provide or commission. They apply in England and Wales (see the UK government website and Welsh government website). Decisions on how they apply in Scotland and Northern Ireland are made by ministers in the Scottish government and Northern Ireland Executive.