This NICE quality standard defines best practice within this topic area. It provides specific, concise quality statements, measures and audience descriptors to provide the public, mental health and social care professionals, commissioners and service providers with definitions of high-quality care.

This quality standard outlines the level of service that people using NHS mental health services should expect to receive. It covers improving the experience of people using adult NHS mental health services. It does not cover mental health service users using NHS services for physical health problems, or the experiences of families or carers of people using NHS services specifically.

This quality standard was previously called the quality standard for service user experience in adult mental health.