About this information

This information explains the advice about improving the experience of care for people using adult NHS services that is set out in NICE clinical guidance 138. The information applies to people using the NHS in England and Wales.

Does this information apply to me?

Yes, if you are using adult NHS services.

No, if you are using NHS services for mental health (NICE has produced separate information for the public about this; see http://publications.nice.org.uk/IFP136).

This information does not cover carers' experiences of NHS services.

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