Tools and resources
Named care coordinator: the service
Named care coordinator: the service
Part of a service that is clear about who will get this support, and which helps deliver stability and continuity
The people we talked to felt that for the named care coordinator role to be successful, it needs to be part of a service that understands its contribution and the difference it can make to older people with social care needs and multiple long-term conditions. They identified the following actions as important for the service:
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Start with a holistic assessment and use it to select the right named care coordinator from the right service (see recommendations 1.1.3, 1.2.1).
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Provide information about the named care coordinator role and responsibilities to the people who are using the service.
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Share information about the long-term conditions and situations that are likely to make people eligible for the service.
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Make sure there is 1 point of contact for the named care coordinator, with a dedicated telephone number that will always reach someone who can help (see recommendation 1.5.12).
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Make sure support is available out of hours, and that there is a back-up plan for when the named care coordinator is not available (see recommendation 1.5.12).
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Have clear protocols for recording information, care planning and respecting confidentiality that take account of the different systems within health and social care.
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Ensure there are good links between the named care coordinator and a multidisciplinary team for advice and support, training and practice development.
Copyright
© National Institute for Health and Care Excellence 2016. All rights reserved. NICE copyright material can be downloaded for private research and study, and may be reproduced for educational and not-for-profit purposes. No reproduction by, or for, commercial organisations, or for commercial purposes, is allowed without the written permission of NICE.
ISBN: 978-1-4731-2001-3
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