July 2019: This quality standard was updated to ensure that it remains current. It will be reviewed again when the NICE guideline on shared decision making is published in 2021. Statements from the 2012 version have been retained with amendments or merged with statements covering similar topics.
Statements that remain unchanged, or that have had minor wording changes for house style and clarity, are marked . Statements that have been merged are marked [2012, updated 2019]. The following list explains how the 2012 statements have been updated:
Statement 1 has been retained as statement 1
Statements 2, 5, 6, 7 and 8 have been merged to form statement 6
Statements 3, 11 and 14 have been merged to form statement 2
Statements 4, 9 and 10 have been merged to form statement 4
Statement 12 has been retained as statement 3
Statement 13 has been retained as statement 5
The 2012 quality standard for patient experience in adult NHS services is available as a pdf.