Written and verbal information
Quality statementPeople newly diagnosed with dementia and/or their carers receive written and verbal information about their condition, treatment and the support options in their local area. Quality measureStructureEvidence of local arrangements to ensure written information on dementia is available to staff. ProcessProportion of people newly diagnosed with dementia receiving written and verbal information about their condition, treatment and the support options in their local area. Numerator: the number of people receiving written and verbal information about their condition, treatment and the support options in the local area. Denominator: the number of people newly diagnosed with dementia. Description of what the quality statement means for each audienceService providers ensure that written information about dementia, treatment and local area support options is available to staff. Health and social care professionals provide written and verbal information about dementia, treatment and local area support options once a diagnosis of dementia is established. Commissioners ensure that services make available written information about dementia, treatment and local area support options. People newly diagnosed with dementia can expect to be provided with written and verbal information about their condition, treatment and the support options in their local area. DefinitionsWritten information for patients can be found in the Department of Health ‘Who cares?' booklet. Information about NICE guidance, written specifically for patients can be found in ‘Dementia: Understanding NICE guidance' (NICE clinical guideline 42, 2006). Data sourceStructureLocal data collection. Acute Trusts, Primary Care Trusts and Mental Health Trusts can demonstrate processes for developing written information via NHS Litigation Authority Risk Management Standards 4, criterion 2. ProcessLocal data collection. |
This page was last updated: 22 November 2010
- Dementia
- Appropriately trained staff
- Memory assessment services
- Written and verbal information
- Assessment and personalised care plan
- Decision making
- Emotional, psychological and social needs of carers
- Non-cognitive symptoms and behaviour that challenges
- Liaison services
- Palliative care needs
- Respite services for carers
