We're committed to providing a website that’s accessible to the widest possible audience, regardless of disability, capability or technology.

This site has been developed to conform to level AA of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.0. These guidelines are the internationally recognised benchmark for building accessible websites.

We aim for a consistently high level of usability across the NICE website, following best practice accessibility guidelines. We engage with disabled, non-disabled and older people throughout website development to fully understand user requirements and ensure we produce sites that meet these. We aim to provide the most accessible experience possible and have implemented additional accessibility features such as skip navigation links.

Media player

We currently use YouTube for videos, SoundCloud for podcasts and MP4 sound bites to provide audio and video on the site. These media players are accessible and some also include captions and audio-descriptions.

Text transcripts are available for audio and video material on request.

Audio and video is pre-set not to play automatically.

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Downloadable files

We have made files available to download in a variety of formats. The most common are:

  • Adobe Acrobat (.pdf)
  • Microsoft Word (.doc)
  • Microsoft Excel (.xls)
  • Microsoft PowerPoint (.ppt).

If you’re unable to open these types of documents, please download and install the latest versions of the free viewer software.

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Accessibility limitations

Due to certain constraints, we have had to include technologies and features that may cause accessibility issues. These include:

  • Adobe PDF downloadable documents.
  • Microsoft Word, Excel and PowerPoint downloadable documents.
  • Google Maps (third party map application).
  • reCAPTCHA (third party CAPTCHA application).

We're making every effort to overcome these limitations and provide accessible alternatives on request.

If you need alternative versions of our downloadable documents or if you experience any accessibility problems with our site, please contact us.

NICE does not assume responsibility for third party applications.

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Browser compatibility

The site has been cross-platform and cross-browser tested and is currently compatible with modern browsers including Microsoft Internet Explorer 9+ and the latest versions of Mozilla Firefox, Apple Safari, Google Chrome and Opera.

Please note:

  • You may experience issues with older versions of these browsers or other web browsers. If you experience any problems, please feel free to contact us.
  • When additional technologies such as JavaScript are unavailable certain features may not function correctly.

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Contacting us

We’re always looking for ways to help people get the best experience from this website. If there’s information you think that should be included on this page, or if you experience any problems accessing the website, then please contact us:

Email: nice@nice.org.uk

Tel: +44 (0)300 323 0140


Enquiry handling team 
National Institute for Health and Care Excellence 
Level 1A, City Tower
Piccadilly Plaza
M1 4BT

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Conformance date

This accessibility statement was issued on 19 October 2018.

This accessibility statement was last updated on 19 October 2018.

We plan to review our accessibility policies in 2019.

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