Cookies

This cookie statement explains how NICE ('NICE', 'us', 'our' or 'we') uses cookies when you visit our websites at:

It explains what cookies are, how we use them and how you can manage them.

What are cookies?

Cookies are files saved on your phone, tablet, or computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The information stored in cookies is used to make websites work or contains things about how you use the website. For example, that you have acknowledged a pop-up or the pages you visit.

Cookies are not viruses or computer programs. They are very small, so they do not take up much space.

This statement refers to ‘cookies’ but covers similar browser storage technologies, such as HTML local storage.

How we use cookies

We use cookies to:

  • make our website work, for example by keeping it secure
  • remember your preferences, for example which pop-ups or banners you have seen
  • measure how you use our website, for example which links you click on.

These 3 types of cookies are described and listed below. Each cookie listed shows the cookie name, type, duration, and purpose. We use cookies only for the purpose described.

Essential cookies

These essential, or ‘strictly necessary’, cookies enable basic functions like page navigation and access to secure areas of the website.

Our website and services cannot function properly without these cookies, so we do not provide a way to manage them. They can only be blocked or deleted by changing your browser preferences, as described in the Managing cookies section in this statement.

CookieServicePurposeExpiration
ASP.NET_SessionId All Used to maintain an anonymised user session. Set by .NET. End of session
ASPXAUTH All Used to identify a logged-in user to enable access to secure areas. End of session
auth0 All Handles user sessions. 3 days
auth0_compat All Fallback cookie for auth0 in the event a legacy browser does not support sameSite being set to None. 3 days
AWSELB
AWSELBCORS
AWSALBTG
AWSALBTGCORS
All Manages sticky sessions in a load-balanced environment, to keep a user's session tied to a single server. End of session
CookieControl All Stores a user’s preference about cookies on NICE websites. 90 days
did All The identifier for a device or user agent. 1 year
did_compat All Fallback cookie for did in the event a legacy browser does not support sameSite being set to None. 1 year
History.store All Stores internal page state to aid navigation. End of session
IdAM, IdAMC* All Stores a token related to the current logged-in user for services authenticated through identity.nice.org.uk. End of session
__ngat_1.2 All Authentication ticket for services authenticated via accounts.nice.org.uk. 1 hour
__nrpa_2.2 All Authorisation session cookie for services authenticated via accounts.nice.org.uk. End of session
__RequestVerificationToken All Helps prevent cross-site request forgery (CSRF) attacks. End of session
seen_cookie_message All Specifies if a user has been shown the cookie policy banner. 1 year
ud All Stores internal page state, such as scroll position, to aid navigation. End of session
resources:* CKS Stores page data to aid navigation. Doesn't expire (IndexedDB)
@@scroll* CKS Stores scroll position to aid navigation. End of session
ConsultationSession-* Consultations Session id for user login. Consultation end date + 28 days
browser-warning-shown EPPI Stores whether a user has been shown warning regarding compatibility with Internet Explorer. 2 weeks
compact EPPI Enables user to change view format to compact. 2 weeks
data-extraction-fixed-tables EPPI Enable user to fix the width of data extraction tables. 2 weeks
data-extraction-input-vertical EPPI Enable user to change the format of data-extraction input form. 2 weeks
dedupe-show-details EPPI Enables user to see detailed study data when performing study deduplication. 2 weeks
dedupe-view EPPI Enables user to set the format of the deduplication view. 2 weeks
irrelevant-highlight EPPI Enables user to highlight irrelevant study text. 2 weeks
relevant-highlight EPPI Enables user to highlight relevant study text. 2 weeks
text-highlighter-hide EPPI Enables user to switch text highlighting on or off. 2 weeks
downloadopen Evidence search Stores whether the download panel is open/closed in Evidence search, allowing it to stay open after changing number of results per page. End of session
lastupdated HealthTech Connect Prevents automatic time out, allows the user to have multiple tabs open, and activity on any one tab will ensure that the others don't time out through inactivity. 24 hours
NICE_auth HealthTech Connect Authentication Cookie for HTC. End of Session
.AspNet.ClientCookie HDAS, Journals, OpenAthens Authentication token for services authenticated via openathens.nice.org.uk. 6 hours
OpenIdConnect.nonce. HDAS, Journals, OpenAthens Authentication token for services authenticated via openathens.nice.org.uk. 15 minutes
Meteor.loginToken META Tool A unique token for the current logged-in user’s session for the META Tool. Doesn't expire (local storage)
Meteor.loginTokenExpires META Tool The expiry date of the login token for the current logged-in user for the META Tool. Doesn't expire (local storage)
Meteor.userId META Tool The unique ID of the current logged-in user for the META Tool. Doesn't expire (local storage)
/pathways/*thumb.xml Pathways Stores cached data to aid navigation. Doesn't expire (local storage)
evercookie_cache UK PharmaScan Used to persist cookie for login. 1 year
evercookie_etag UK PharmaScan Used to persist cookie for login. 1 year
evercookie_png UK PharmaScan Used to persist cookie for login. 1 year
.ukps UK PharmaScan For user login. 1 year
.ukpsLease UK PharmaScan Grants machine lease permission for the user. 31 Dec 2030

Back to top

Preference cookies

These cookies remember information that changes the way our website behaves, like your preferred layout, acknowledged pop-ups, or previously viewed pages.

Preference cookies can be managed on this website, as described in the Managing cookies section in this statement.

CookieServicePurposeExpiration
seen_corona_message All Stores a user’s preference for hiding the COVID-19 banner. 1 year
NICE_guidanceList_published
NICE_guidanceList_indevelopment
NICE_guidanceList_inconsultation
NICE_guidanceList_proposed
NICE website: guidance list pages Stores applied filters on the guidance list pages to aid navigation. End of session
TutorialVisible Consultations Stores a user’s preference to hide the ‘how to comment’ tutorial within Consultations. End of session
HoistSearches HDAS Stores a user’s preference for the position of the search panel in HDAS. 1 Jan 2038
history-stack Pathways Stores a list of the user’s previous visited paths, for display within the 'Your recently viewed paths' section. 90 days
history-stack-details Pathways Stores a list of the user’s previous visited paths, along with the path titles, for display within the 'Your recently viewed paths' section. 90 days
history-stack-groupUid Pathways Stores a list of the user’s previous visited paths, for display within the 'Your recently viewed paths' section. 90 days
mobile mode Pathways Stores a user's preference for the Pathways layout mode. 90 days

Back to top

Website usage cookies

We use tools such as Google Analytics, Google Optimize and Hotjar to help us anonymously measure how you use our websites. This allows us to make improvements based on our users' needs.

These tools set cookies that store anonymised information about how you got to the site, and how you interact with the site. We do not allow these tools to use or share the data about how you use this site and all data stored is anonymised.

Website usage cookies can be managed on this website, as described in the Managing cookies section in this statement. Each of the services we use to record website usage provides a way to opt out of cookies.

Google Analytics

We use Google Analytics for usage analytics like page views and link clicks.

You can opt out of Google Analytics cookies. View Google's privacy policy for more information.

CookiePurposeExpiration
_ga Used to distinguish users. 2 years
_gat Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>. 1 minute
_gid Used to distinguish users. 1 day
_tempCid Copy of _ga used to track successful sign-in from the server rather than client side. 30 minutes

Google Optimize

We use Google Optimize for A/B testing to improve our services.

You can opt out of Google cookies. View Google's privacy policy for more information.

CookiePurposeExpiration
_gaexp Used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in. Depends on the length of the experiment, but typically 90 days.
_opt_utmc Stores the last utm_campaign query parameter. 24 hours
_opt_awcid Used for campaigns mapped to Google Ads Customer IDs. 24 hours
_opt_awmid Used for campaigns mapped to Google Ads Campaign IDs. 24 hours
_opt_awgid Used for campaigns mapped to Google Ads Ad Group IDs. 24 hours
_opt_awkid Used for campaigns mapped to Google Ads Criterion IDs. 24 hours

Hotjar

We use Hotjar for behaviour analysis, heatmaps, clickmaps, usage recordings, polls and surveys.

You can opt out of Hotjar cookies. View Hotjar's privacy policy for more information.

CookiePurposeExpiration
_hjAbsoluteSessionInProgress This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie. 30 minutes
_hjCachedUserAttributes This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool. End of session
_hjClosedSurveyInvites This cookie is set once a visitor interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown. 1 year
_hjDonePolls This cookie is set once a visitor completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in. 1 year
_hjid This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID. 1 year
_hjIncludedInPageviewSample This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by the site's pageview limit. 30 minutes
_hjIncludedInSessionSample This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by the site's daily session limit. 30 minutes
_hjLocalStorageTest This cookie is used to check if the Hotjar tracking script can use local storage. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. Under 100ms
_hjMinimizedPolls This cookie is set once a visitor minimises an On-site Survey widget. It is used to ensure that the widget stays minimised when the visitor navigates through your site. 1 year
_hjRecordingLastActivity This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records). End of session
_hjShownFeedbackMessage This cookie is set when a visitor minimises or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimised immediately if the visitor navigates to another page where it is set to show. 1 year
_hjTLDTest When the script executes, Hotjar tries to determine the most generic cookie path to use instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, Hotjar tries to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. End of session
_hjUserAttributesHash User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated. End of session

Back to top

Third party cookies

We embed some content on our website from external providers. These providers may set cookies, known as ‘third party’ cookies.

We do not control these cookies and cannot prevent these sites or domains from collecting information on your use of this content. Check the relevant third party website for more information about them and how to opt out:

ServiceUsageInformation
Infogram Embedding infographics Infogram privacy policy (includes cookie statement)
SoundCloud Embedding audio clips and podcasts SoundCloud privacy policy
SoundCloud cookie policy
Twitter Embedding tweets and timelines Twitter's use of cookies
Twitter privacy policy
Twitter privacy controls for personalised ads
YouTube Embedding videos Google privacy policy
Ad settings on Google

Back to top

Marketing and advertising cookies

We use Google Ads, LinkedIn and Facebook to show adverts that promote our services, events and content. These adverts are shown on external websites, which are not owned or operated by NICE.

Google Ads, LinkedIn and Facebook use cookies to:

  • help measure how many times people click on adverts and interact with our website
  • perform functions like preventing the same advert from continuously reappearing
  • help show you relevant adverts, based on your interests and past visits to our website.

Marketing and advertising cookies can be managed on this website, as described in the Managing cookies section in this statement.

You can also control advert personalisation on other websites using YourOnlineChoices.

Google Ads

You can opt out of advert personalisation on Google. View Google’s advertising policy for more information.

CookiePurposeExpiration
_gcl_au
_gcl_dc
_gcl_aw
Used to identify when a user visits our website from an advert on Google. 90 days
IDE Used to show relevant adverts by grouping user behaviour. This is a third party cookie, set on .doubleclick.net. 390 days
NID Contains a unique ID to remember your preferences and other information, such as your preferred language or your previous interactions with an advertiser’s ads or search results. This is a third party cookie, set on .google.com 6 months
test_cookie Used to determine if the user's browser supports cookies. This is a third party cookie, set on .doubleclick.net. 15 minutes

LinkedIn

You can manage your advertising preferences on LinkedIn. View LinkedIn’s privacy policy for more information.

CookiePurposeExpiration
AnalyticsSyncHistory Used to store information about the time a sync with the 'lms_analytics' cookie took place for users in the designated countries. This is a third party cookie, set on .linkedin.com. 30 days
bcookie Browser identifier cookie to uniquely identify devices accessing LinkedIn to detect abuse on the platform. This is a third party cookie, set on .linkedin.com. 2 years
BizographicsOptOut Determines opt-out status for third party tracking. This is a third party cookie, set on .linkedin.com. 10 years
_guid Used to identify a LinkedIn member for advertising through Google Ads. This is a third party cookie, set on .linkedin.com. 90 days
lang Used to remember a user's language setting. This is a third party cookie, set on .linkedin.com and .ads.linkedin.com. End of session
lidc To optimise data centre selection. This is a third party cookie, set on .linkedin.com. 1 day
li_fat_id Member indirect identifier for LinkedIn members for conversion tracking, retargeting and analytics. 30 days
li_oatml Used to identify LinkedIn members off LinkedIn for advertising and analytics outside the designated countries and, for a limited time, advertising in the designated countries. This is a third party cookie, set on .linkedin.com. 30 days
lissc Used to ensure there is correct SameSite attribute for all cookies in that browser. This is a third party cookie, set on .linkedin.com. 1 year
li_sugr Used to make a probabilistic match of a user's identity outside the designated countries. This is a third party cookie, set on .linkedin.com. 90 days
lms_ads Used to identify LinkedIn members off LinkedIn in the designated countries for advertising. This is a third party cookie, set on .linkedin.com. 30 days
lms_analytics Used to identify LinkedIn members in the designated countries for analytics. This is a third party cookie, set on .linkedin.com. 30 days
U Browser identifier for users outside the designated countries. This is a third party cookie, set on .adsymptotic.com. 3 months
UserMatchHistory LinkedIn Ads ID syncing. This is a third party cookie, set on .linkedin.com. 30 days

Facebook

You can manage your advertising preferences on FacebookView Facebook's privacy policy for more information.

CookiePurposeExpiration
_fbp Used to identify users across webpages where Facebook pixel is installed. The pixel automatically saves a unique identifier to an _fbp cookie for the website domain if one does not already exist. 3 months
_fbc Used to identify the link users initially clicked across webpages where Facebook pixel is installed. The link ad on Facebook sometimes includes a fbclid query parameter. When the user lands the pixel automatically saves the fbclid query parameter to an _fbc cookie for that website domain. 3 months

Back to top

Managing cookies

Manage preference and website usage cookies through our cookie banner:

Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer's website.

Further information

If you have any questions about our use of cookies or other technologies, please contact us.

Statement updates

We may update this cookie statement from time to time to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. You will be prompted to re-consent to cookies when we update this statement.

This statement was first published on 9 October 2020. It was last updated on 18 December 2020.