Service user experience in adult mental health (QS14)
Fast, easy summary view of NICE guidance on 'service user experience in adult mental health services'
This NICE quality standard defines best practice within this topic area. It provides specific, concise quality statements, measures and audience descriptors to provide the public, mental health and social care professionals, commissioners and service providers with definitions of high-quality care.
This quality standard outlines the level of service that people using NHS mental health services should expect to receive. It covers improving the experience of people using adult NHS mental health services. It does not cover mental health service users using NHS services for physical health problems, or the experiences of families or carers of people using NHS services specifically.
This guidance has been incorporated into the following NICE Pathways, along with other related guidance and products.
Visit the NICE Pathway: service user experience in adult mental health services
This page was last updated: 10 March 2014
Quality standard formats
Information for the public
Implementation tools and resources
The summary of the statements in the quality standard written for patients, carers and those with little medical knowledge and may be used in local patient information leaflets.
Full quality standard
The published full quality standard for health and social care professionals, public health practitioners, commissioners, service providers and patients, carers and the public, with quality measures, outcomes definitions and data sources.
Many organisations share NICE's commitment to improve quality by making it clear what quality care is for patients and the public, health and social care professionals, commissioners and service providers.
So that these standards reach the widest possible audience, some of these organisations have endorsed the service user experience in adult mental health quality standard.
These organisations are: