QS15

Patient experience in adult NHS services (QS15)

  • Quality Standards QS15
  • Issued: February 2012
    • Patient experience in adult NHS services

      This NICE quality standard defines best practice within this topic area. It provides specific, concise quality statements, measures and audience descriptors to provide the public, health and social care professionals, commissioners and service providers with definitions of high-quality care.

      The aim of this quality standard is to provide the NHS with clear commissioning guidance on the components of a good patient experience. The quality standard gives evidence-based statements for commissioners that provide the foundation for an ‘NHS cultural shift' towards a truly patient-centred service.

      The quality standard covers improving the quality of the patient experience for people who use adult NHS services. It does not cover people using NHS services for mental health or the experiences of carers of people using NHS services. A separate quality standard (and guidance) has been developed for people using NHS mental health services.

      This page was last updated: 24 February 2014

    • Quality standard formats

      Query

      Information for the public Patient experience in adult NHS services

      Information for the public

Implementation tools and resources

See this guidance in practice

Patient

The summary of the statements in the quality standard written for patients, carers and those with little medical knowledge and may be used in local patient information leaflets.

Full quality standard

The published full quality standard for health and social care professionals, public health practitioners, commissioners, service providers and patients, carers and the public, with quality measures, outcomes definitions and data sources.

 

Endorsing organisations

Many organisations share NICE's commitment to improve quality by making it clear what quality care is for patients and the public, health and social care professionals, commissioners and service providers.

So that these standards reach the widest possible audience, some of these organisations have endorsed the patient experience in adult NHS services quality standard.

These organisations are:

Accessibility | Cymraeg | Freedom of information | Vision Impaired | Contact Us | Glossary | Data protection | Copyright | Disclaimer | Terms and conditions

Copyright 2014 National Institute for Health and Care Excellence. All rights reserved.

Selected, reliable information for health and social care in one place

Accessibility | Cymraeg | Freedom of information | Vision Impaired | Contact Us | Glossary | Data protection | Copyright | Disclaimer | Terms and conditions

Copyright 2014 National Institute for Health and Care Excellence. All rights reserved.

Accessibility | Cymraeg | Freedom of information | Vision Impaired | Contact Us | Glossary | Data protection | Copyright | Disclaimer | Terms and conditions

Copyright 2014 National Institute for Health and Care Excellence. All rights reserved.