Continuity of care
Quality statement
People using community mental health services are normally supported by staff from a single, multidisciplinary community team, familiar to them and with whom they have a continuous relationship.
Quality measure
Structure
Evidence of local arrangements to ensure that service users of community mental health services are normally supported by staff from a single, multidisciplinary community team, familiar to them and with whom they have a continuous relationship.
Outcome
Evidence from experience surveys and feedback that service users of community mental health services feel they are normally supported by staff from a single, multidisciplinary community team, familiar to them and with whom they have a continuous relationship.
Description of what the quality statement means for each audience
Service providers ensure systems are in place for service users of community mental health services to normally be supported by a single, multidisciplinary community team familiar to them and with whom they have a continuous relationship.
Mental health and social care professionals ensure that service users of community mental health services are normally supported by a single, multidisciplinary community team and that they maintain a continuous relationship with service users.
Commissioners ensure they commission services in which service users of community mental health services are normally supported by a single, multidisciplinary community team which maintains continuous relationships with service users.
People using community mental health services feel supported throughout their care by a team of staff who they know.
Source clinical guideline references
Service user experience in adult mental health (NICE clinical guidance 136) recommendation 1.4.7.
Data source
Structure
Local data collection.
Outcome
Local data collection.
This page was last updated: 12 December 2011
- Service user experience in adult mental health
- Feeling optimistic about care
- Empathy, dignity and respect
- Shared decision-making and self-management
- Continuity of care
- Using views of service users to monitor and improve services
- Access to services
- Information and explanations
- Care planning
- Crisis planning
- Assessment in a crisis
- Inpatient shared decision-making
- Contact with staff on wards
- Meaningful activities on the ward
- Using control and restraint, and compulsory treatment
- Combating stigma
