Empathy, dignity and respect
Quality statement
People using mental health services, and their families or carers, feel they are treated with empathy, dignity and respect.
Quality measure
Structure
Evidence of local arrangements to ensure that mental health and social care professionals treat service users with empathy, dignity and respect.
Outcome
Evidence from experience surveys and feedback that service users, and their families or carers, feel they are treated with empathy, dignity and respect.
Description of what the quality statement means for each audience
Service providers ensure systems are in place to collect feedback on the experience of care from service users and their families or carers.
Mental health and social care professionals ensure they treat service users, and their families or carers, with empathy, dignity and respect.
Commissioners ensure they commission services that have mental health and social care professionals who treat service users with empathy, dignity and respect.
People using mental health services, and their families or carers, feel they are treated with empathy, dignity and respect.
Source clinical guideline references
Service user experience in adult mental health (NICE clinical guidance 136) recommendation 1.1.1.
Data source
Structure
Local data collection
Outcome
Local data collection. Providers may be able to use questions contained within the national patient surveys available from NHS Surveys. Questions on treating service users with dignity and respect are contained within:
This page was last updated: 12 December 2011
- Service user experience in adult mental health
- Feeling optimistic about care
- Empathy, dignity and respect
- Shared decision-making and self-management
- Continuity of care
- Using views of service users to monitor and improve services
- Access to services
- Information and explanations
- Care planning
- Crisis planning
- Assessment in a crisis
- Inpatient shared decision-making
- Contact with staff on wards
- Meaningful activities on the ward
- Using control and restraint, and compulsory treatment
- Combating stigma
