OpenAthens support

NHS OpenAthens accounts are managed by a network of local administrators who can answer questions and offer support to users in England.

Administrators can only support users in England with an NHS OpenAthens account. They cannot access OpenAthens accounts from universities, NHS Scotland or NHS Wales.

Contact your local administrator for:

  • support in registering for an account

  • updating or renewing an existing account

  • help with accessing resources.

Local administrators

Local administrators manage accounts for a particular NHS trust or organisation.

If you have a question about your account:

  • go to OpenAthens

  • search for the name of your institution

  • select 'need further assistance?'

Regional and national administrators

You should email your regional or national administrator if:

Please include the name of your organisation and/or your region in your email.

Regions

North of England

  • North West: Cheshire, Cumbria, Greater Manchester, Lancashire, Merseyside, Wirral.

  • North East: Durham, Tees Valley, Northumberland, Tyne and Wear.

  • Yorkshire and the Humber: Humber - including north Lincolnshire and the Ridings, Yorkshire.

Midlands and East of England

  • West Midlands: Birmingham and Black Country, Coventry, Herefordshire, Shropshire, Staffordshire, Warwickshire, Worcestershire.

  • East Midlands: Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire, and Rutland.

  • East of England: Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk, Suffolk.

London and Kent, Surrey and Sussex

  • London.

  • South East: Kent, Surrey, Sussex.

South West and Thames Valley and Wessex

  • South West: Avon, Cornwall, Devon, Gloucestershire, Somerset, Wiltshire (except Salisbury).

  • Thames Valley and Wessex: Berkshire, Buckinghamshire, Dorset, Hampshire, Isle of Wight, Oxfordshire, Salisbury.